Shift Manager (Restaurant Supervisor)

Shake Shack is a modern day "roadside" burger stand serving deliciously classic burgers, fries, hot dogs, frozen custard, beer, wine, and more. With our fresh, simple, high-quality food at a great value, Shake Shack is a fun and lively community-gathering place unlike any other. As we experience tremendous growth, our leaders are the driving force to our continued growth and success.

40+ Shacks Opening in 2019!

We bring together caring, warm, fun, and intelligent people who love to serve. We are seeking a Shift Manager to join our team. This is an excellent career development opportunity for a food service professional with at least one year of supervisory or management experience.

If you are hungry for growth, join the Shack team today!

Job Responsibilities

The Shift Manager, a non-exempt management role, oversees the team, the operation of the kitchen, the back of house and the front of house all in an effort to ensure amazing hospitality, a smooth operational flow, facility cleanliness, and staff efficiency! On a daily basis, the Shift Manager is responsible for completing all of the following tasks while on their shift:

Completes All Opening Manager Procedures

  • Leads and/or performs the opening procedures and set-up and prepares the Shack to be guest-ready by opening.
  • Ensures that the team maintains clean and organized storage areas and follows all receiving procedures.
  • Handles the reporting of all product quality failures (PQFs) quickly and appropriately.
  • Manages the cleanliness of the facility to exceed Department of Health standards while ensuring that it is aesthetically appealing.
  • Takes the necessary steps to ensure that all equipment functions properly in order to provide the team with the tools they need to serve our guests to our high standards.
  • Prepares the Pre-Meal board and may lead informative and inspiring Pre-Meal Meetings when an Exempt Manager is not available.

Leads, Trains and Develops the Team

  • Trains, coaches and guides team members and trainers during the shift – ensuring that all communication, and procedural tools are being used and followed – in a continuous effort to achieve operational excellence, effective communication and uncommon hospitality every day on every shift.
  • Leads through positive words and actions and embraces the culture and the mission of Shake Shack (Stand for Something Good); embodies the SHACK PACT and motivates all levels of employees to achieve championship performance.
  • Manages and cultivates relationships with the team, the guests, and the vendors in a continual effort to champion the 5 Tenets of Enlightened Hospitality.
  • Manages the team’s appearance and performance and recommends that corrective action be taken when appropriate.

Manages and Drives the Shift

  • Manages the shift to ensure the lowest possible wait times and amazing hospitality while driving sales, reducing waste and upholding quality standards.
  • Manages shift labor to ensure proper staff utilization, proper employee breaks and overall labor efficiency during the shift.
  • Manages and ensures that all cash handling, reconciliation and credit card procedures are followed on the shift to ensure the safe-keeping of our employees and the security of all cash and credit card transactions.
  • Assists with inventory and ensures it is properly accounted for.
  • Addresses all time-clock issues on the shift and recommends corrective action as needed.
  • Assists in ensuring compliance with all Shack standards as well as all local, state and federal safety, health, employment and liquor laws.

Completes All Closing Manager Procedures

  • Leads the team through a smooth and clean closing process.
  • Follows all cash-out procedures at the end of shift.
  • Secures the Shack and ensures the safety and security of the team at all times.


Experience the Shacksperience – a clearly defined path to success for every employee who joins our team. From Team Member to Shack Manager, we believe that building confidence through knowledge and experience is the first step to your success. We provide an environment that encourages learning and growth, and we reward individuals who meet and exceed our standards of success.  We call this the Shacksperience and we are committed to taking care of our entire team through the opportunities it creates.

Other benefits you will enjoy in the Shift Manager role include:

  • Medical, Dental, and Vision Insurance
  • 401K Plan with Company Match
  • Flexible Spending Accounts
  • Paid Time Off
  • Employee Dining Program
  • Ongoing Online and Hands-on Training
  • Professional Career Development
  • Discounted Fitness and Transit Programs
  • Choice of Global Cash Card or Direct Deposit

Shift Manager – Restaurant Supervisor – Hospitality Food Service

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts.  A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

We are expanding across the U.S. and around the world! Join our #ShackFam