FAQ

No. At this time, we do not offer franchising. Some of our Shacks are operated via licensed agreements, which you can learn more about here.

While we’d love to be a part of your shindig, we don’t currently offer catering or delivery. Depending on the time of day and size of the order, one possible option is to pre-order on the Shack App or order.shakeshack.com and pick-up. Please contact share@shakeshack.com to see if we can help make this happen!

Depends on the location! A Shack may be available for a partial or complete buyout; contact share@shakeshack.com for more info.

Thanks so much for your interest in joining our team! Check out how to apply below:   U.S.: Visit http://www.shakeshack.com/join-our-team/ for open positions. Middle East and Turkey: Visit alshaya.com. U.K.: Email careers@shakeshack.co.uk to apply. Japan: Visit www.ivy-company.jp/recruit/.

We like your style. Check out our online store for our regularly updated collection of Shack swag: shop.shakeshack.com.

At this time, we can only ship gift cards within the U.S. Please note that gift cards can be redeemed at most U.S. Shacks (excluding Shake Shacks located in stadiums and airports).

Yup! To order an eGift card, click here.

Of course we do! We accept all major credit cards at all locations.

While most Shacks have at least one register for accepting cash, all Shacks accept all major credit cards.

While app promo codes can only be redeemed through the Shack App, we’re happy to redeem gift cards and eGift cards for in-person orders (excluding Shake Shacks located in stadiums, airports and international locations).

Good things come to those who wait. No reservations, just come on over when those hunger pangs hit!

We pride ourselves on sourcing premium ingredients. Download our nutritional information to learn more. To learn more about our dedication to premium sourcing, check out how we Stand For Something Good.

We’ve got you. All of our egg and dairy products are pasteurized.

The ‘Shroom Burger is a vegetarian burger, and doesn’t contain meat. All rennet and enzymes are plant-based. Depending on the location, we may cook in fryers that have cooked chicken.

We understand! We don’t use any peanuts or peanut products. While some items are prepared in facilities where peanuts and tree nuts are present, every effort is made to prevent cross contamination. Check out our Allergen Information page for all the nuts and bolts.

Unfortunately, many of our hot food items contain soy. Based on your allergy, you should not consume our fries, cheese, Shack Sauce or the ‘Shroom Burger. You should be able to enjoy most of our shakes and custards worry-free, though! For complete information on the items that contain soy, please reference our Allergen Information page before visiting.

We’ll gladly accommodate a gluten-free diet at each Shake Shack upon request. Just ask the Shack team for assistance and they’ll be happy to help. Please reference our Allergen Information page before visiting. Here are a few suggestions for anyone with a gluten allergy:

• Any burger can be ordered with a lettuce wrap, and most of our US Shacks offer gluten-free buns. Flat-top dogs can also be ordered with a lettuce wrap.
• Our ‘Shroom Burger contains breadcrumbs, so it should be avoided.
• Please do not order our fries. The oils in our fryers are filtered through the same equipment as our ‘Shroom Burgers.
• Frozen custard should be ordered without the cone, and make sure to double-check the ingredients of the “Seasonal Shakes” with our cashier before ordering.
• These mix-ins are safe to add: strawberry purée, chocolate toffee, marshmallow, fudge, caramel and chocolate sprinkles.
• As for drinks, skip the beer, but any soft drink or glass of wine is fine.

While the beef in our Middle East and Turkey Shacks is 100% halal, the beef in the U.S., U.K., Japan, South Korea, Hong Kong and Russia is not halal or kosher. The chicken in the U.S., Russia, Japan and Hong Kong is not halal or kosher. The chicken in the U.K. and South Korea is certified halal, however it is prepared in a facility and kitchen with pork present. The chicken at our Middle East and Turkey Shacks is 100% halal.

Shake Shack has currently set up shop in the following countries: Europe

• United Kingdom
• Turkey
• Russia

• Lebanon
• Kuwait
• Qatar
• UAE
• KSA
• Oman

• China
• Japan
• South Korea
• Philippines

All burgers are cooked medium unless otherwise requested. Want it rare? Sorry, friend. We cook our burgers to 160 degrees (at least medium). Want it well-done? Just ask.

The Shack App is available at most U.S. locations*! From the app’s home screen, tap on the white pane at the bottom of the screen to search for the nearest Shack by city, state, ZIP code or location. If your app doesn’t load locations, you will need to ensure that location services is enabled. *Excluding airport and stadium Shacks

Easy peasy. Head to the App Store or Google Play store.

We want to help! Take a screenshot if you can and email us at app@shakeshack.com.

Yup! Click here to order ahead online.

Happy to help! Reach out to us here and our team will get back to you.

If you created your account using your email address, you should try resetting your password here: Reset Password. If your account is linked to your Apple, Google, or Facebook profiles, resetting the passwords for those accounts should help. You can also unlink your account by following these directions: Apple, Google, Facebook. If you’re still having trouble, we’re here to help! Shoot us a line at share@shakeshack.com

Uh-oh! First things first, reset your password to make sure your account is secure. Then, check your account, inbox and credit card statements for suspicious charges. If you see any, or need additional assistance, let us know the details at share@shakeshack.com.